7 Signs of a Good Commercial Cleaning Company
Unfortunately, not all commercial cleaning companies are the same. While some may be less expensive than others, this doesn’t ensure that you are getting a good clean or the required service you expect.
There are many factors to look for when it comes to selecting the right commercial cleaning company for you. While the budget is a large consideration, sometimes this is not the primary issue.
1. Reputation
When searching online for any company, you can often view past reviews. These testimonials and comments give an overall star rating on Google and can help you quickly see which companies have provided the best service and the greatest product and which ones you should avoid.
Such ratings are from real customers and, therefore, are a good indication of the business's reliability. Often, working with someone with the best reputation guarantees better service.
Reputation is also spread by word of mouth and advertising campaigns. This demonstrates how well the company promotes its brand awareness and how many people subsequently talk about the service that they received.
2. Experience
Someone who has been in business for many years will have gained more experience in different situations than those who have only been operating for a year or two.
This experience goes a long way to show how a company can handle all situations, from the mundane to the obscure. This level of expertise is not taught in classrooms and is only gained by working in their specialized field.
The longer a company has been around, the more it shows that it doesn’t fail at the first sign of trouble. This is a great indicator of the reliability and knowledge that have kept it going over the years.
3. They are licensed and insured
There are regulatory boards for all professionals, designed to ensure that safety standards, best practices, and more are met every day by the company. Many of these boards require a company to have a business licence to prove that they can operate in their field.
Insurance goes hand in hand with such licences. Business insurance is designed to protect the company and their clients in many different scenarios.
This is important to you as a potential client as it demonstrates that the company operates legally, is bound by regulations, and has insurance to protect everyone. If something were to go wrong, there is someone you can report to and insurance to protect you.
4. Customer service
The way a company treats its clients is important. For example, when speaking to customer support to get a quote or more information on a service, did you feel treated like someone of importance, or were you just another caller?
While you don’t expect the customer service agent to invite you to family events, feeling valued for your call and patronage goes a long way toward realizing this is a company you could work with.
Another deciding factor is how you are treated in case of an emergency. Are you made to feel bad that the situation happened, and it was your fault, or are your concerns addressed and respected, and then action was quickly taken?
The way all customer calls are handled shows how the company feels about its clients, and how fast situations are resolved.
5. Knowledge and training
Our education doesn’t end when we leave school, especially in the business world, where things are constantly evolving and we must adapt to new situations. Does the company keep up to date with the latest trends and changes and encourage its staff to do the same?
When a company handles chemicals and cleaning agents and deals with specialty equipment, for example, specific training is essential. This is important to not only provide excellent service but also to keep the staff safe.
Commercial cleaning is no different. With new cleaning products arriving on the market and new safety equipment to allow the cleaning of external high-level windows in lifts and hoists, constant training and education are vital.
6. It’s a real company
It is a sad reality that many companies are created just to scam potential clients online. However, there are signs you can look for to verify whether they are a real business or not.
First, look at the address. PO boxes are often used by fake companies. So, if their address is viewable on Google, or if you can visit it in person, then you can feel secure that they are a real company.
Second, when calling the phone number listed, do you get to a real person or spend ten minutes going through voice prompts? While prompts are fine for larger companies, it should not take more than a few moments to get through to the right department.
The person you speak to should also know about the company and services and clearly answer all your questions.
Third, you should be able to meet with a team member before you sign a contract. This person should be professional in appearance, have a company ID, and may have literature about the company with upfront pricing for you to review and discuss.
7. No hidden fees
Your budget is just as important as the service you are paying for, so hidden fees should not be a thing to have to worry about. The fees discussed need to be what you pay without any surprises.
No one likes to spend more than what was quoted. Any changes to the quote should be discussed prior to work commencing.
Call the Commercial Cleaning Professionals
RBC Clean goes above and beyond for all our clients, and in all our services. With our professional customer service, licensed and insured staff, and training and expertise in all cleaning standards, methods, safety, and specialized equipment, we are the commercial cleaning company you can trust in Toronto.
We have been in business for decades and have gained the trust of our Toronto customer base. Call us at 1-855-493-9259 today, or visit us online for a free quote and work alongside the best in the cleaning industry.